JAIR CORTÁZAR ZAMBRANO
LinkedIn | Website: www.jaircortazar.com | Tableau
TECHNICAL SUCCESS MANAGER | BUSINESS | IT PROJECT LEAD
Client Experience • SaaS Troubleshooting • Front-End Development • CrossFunctional Leadership
Bilingual and tech-savvy professional with 8+ years of experience managing customer
success, front-end digital products, and business operations across multilingual and
multicultural environments. Known for building scalable support systems, leading cross functional initiatives, and driving platform adoption through a unique blend of technical
expertise and relationship management. Fluent in English and Spanish, with a strong
foundation in UX, data analysis, and Agile workflows.
CORE COMPETENCIES
- Technical Account Management | Customer Success | SaaS Troubleshooting
- Reporting & Analysis: Excel (Advanced), Tableau, Google Analytics, KPI Dashboards
- Front-End Development | HTML/CSS | JavaScript | WordPress
- Agile & Waterfall Project Management | Sprint Planning | QA
- Stakeholder Engagement | Bilingual Communication | Cross-Functional
Collaboration - CRM & Platforms: Salesforce, HubSpot, Gainsight, Asana, Jira
PROFESSIONAL EXPERIENCE
Leadership Support (Bilingual)
Young Living – Lehi, UT | Jan 2025 – Jun 2025
- Provided nationwide bilingual support to Brand Partners via phone, chat, and live events
- Guided users through digital tools, compensation plans, and business strategies
- Represented the company at national training events, delivering in-person education and engagement
- Acted as mentor and knowledge resource for new team members
Project Manager – Product Development & Strategy
Origin Nutraceuticals – Spanish Fork, UT | Jun 2024 – Jan 2025
- Oversaw bilingual communication and support for domestic and international clients
- Managed product development from concept through launch across B2B/B2C segments
- Directed cross-departmental collaboration with R&D, marketing, and customer success
- Developed go-to-market strategies tailored for diverse audiences
North America Leadership Programs Project Manager (Bilingual)
doTERRA International – Pleasant Grove, UT | Aug 2019 – May 2024
- Designed and implemented national onboarding and engagement programs for Spanish- and English-speaking markets
- Created training materials, SOPs, and onboarding frameworks with measurable retention improvements
Regularly collaborated with cross-functional leaders to align strategy with partner success - Delivered executive dashboards tracking KPIs, program growth, and engagement metrics
Bilingual Monitoring Specialist
Vivint Smart Home – Provo, UT | Jan 2015 – Jul 2019
- Responded to emergency events with real-time bilingual communication and dispatch
- Maintained high customer satisfaction during critical, high-stress situations
Recognized for reliability, accuracy, and cultural sensitivity in a fast-paced support environment
EDUCATION
- MBA – Information Technology Management (In Progress)
- Western Governors University
- Bachelor of Science – Business Management (International Business Emphasis)
Utah Valley University – Orem, UT - Associate of Science – Business Management
Utah Valley University – Orem, UT
TECHNOLOGY & TOOLS
- Web: HTML, CSS, JavaScript, WordPress, PHP
- CRM & Platforms: Salesforce, HubSpot, Jira, Asana, Monday.com, Gainsight
- Data & Analytics: Google Analytics, Excel (Advanced), Tableau, Power BI (Basic)
- Communication: Microsoft 365, Google Workspace, Zoom, Slack
- Programming Fundamentals: C++, Basic SQL
CERTIFICATIONS
- Google Analytics Certified
- Google Ads Fundamentals
- Building Customer Loyalty (LinkedIn Learning)
- Customer Service Foundations
- Conflict Resolution Foundations
- Financial Literacy: Reading Financial Reports
LEADERSHIP & COMMUNITY ENGAGEMENT
- Full-Time Volunteer Missionary – Church of Jesus Christ of Latter-day Saints
- Founder & Coach – UVU Fencing Club
- Founder & President – UVU Spanish Club
- Assistant Coach – USA Paralympic Wheelchair Fencing Team
- Student Government Assistant – UVU Business School
LANGUAGES
- English – Native Fluency
- Spanish – Native Fluency
HONORS & RECOGNITION
- Scholar Researcher of the Year – Wolverine Achievement Awards, Utah Valley
University - Best Paper of the Session – Applied Business and Entrepreneurship Association
International (ABEAI) Conference
REFERENCES:
Available upon request